Project Delivery Policy

Creyotech Software Project Delivery Policy

Effective Date: 11th November 2024
Last Reviewed: 8th November 2024

This policy outlines the terms and conditions governing the delivery of software projects by Creyotech, including compliance with Razorpay’s payment gateway requirements. It ensures clarity, transparency, and mutual agreement between Creyotech and its clients.

1. Scope of Policy

Creyotech delivers all types of software projects, including:

Custom Software Solutions: Tailored to specific business needs.
Web and Mobile Applications: Responsive and scalable.
Consulting and Knowledge-Sharing Projects: Providing expertise and guidance.

The primary clientele includes startups looking for innovative, scalable solutions.

2. Project Phases and Milestones

Project Phases:
Creyotech employs industry-standard project phases, which may include:

Requirement Gathering
Design and Prototyping
Development
Testing and Quality Assurance
Deployment
Maintenance

Milestones:
Milestone-based delivery is customized based on client expectations. Milestones are defined exclusively by the client and agreed upon before project initiation.

3. Terms of Engagement

Project Timelines:
All timelines are finalized and communicated via email.

Scope Changes:
Clients may request changes by submitting revised scope details. Creyotech re-estimates time and cost, seeking client approval via email before proceeding.

Penalties or Additional Fees:
These depend on client urgency and are mutually agreed upon on a case-by-case basis.

4. Payment Terms and Integration with Razorpay

Payment Schedules:
Creyotech offers flexible payment options, including upfront, milestone-based, or post-delivery payments, as per client preference.

Refund Policy:
No refunds are provided once payments are made.

Disputes and Chargebacks:
Handled as per Razorpay’s dispute resolution policy.

Installment Options:
Razorpay facilitates EMI conversions, but Creyotech does not accept partial payments directly.

Transaction Fees:
Creyotech absorbs Razorpay transaction fees, ensuring no additional charges for clients.

5. Client Responsibilities

Clients are expected to provide:

Operational knowledge about their business.
Feedback and approvals (for time-and-material projects only).

For fixed-bid projects, approvals are not required during the project lifecycle.

6. Confidentiality and Data Security

Creyotech follows Razorpay’s policies to ensure secure payment processing and complies with all applicable data protection laws. Measures include secure storage, restricted access, and adherence to privacy regulations.

7. Communication and Reporting

Project updates and progress reports are shared based on the project agreement. Communication channels include:

Email
Project management tools (e.g., Jira, Trello)
Other documentation tools

8. Acceptance Criteria

Successful project delivery and acceptance criteria are agreed upon before project initiation. If issues are identified during acceptance testing, the resolution process follows the pre-agreed terms.

9. Support and Maintenance

Post-delivery support and maintenance are available based on client agreements. Charges for upgrades or additional support are determined before project commencement.

10. Dispute Resolution

Disputes are resolved at the team level, escalating to the program manager if necessary. All legal disputes are subject to the jurisdiction of Kolkata courts.

Escalation Path:

Team Level
Program Manager

11. Cancellation and Termination

Projects can be canceled with a three-month notice unless otherwise specified in the contract. During this period:

Financial demands for ongoing work must be cleared.
No additional forfeiture applies.

12. Compliance with Razorpay Terms

Creyotech adheres to Razorpay’s policies, including KYC requirements and handling flagged transactions. Suspicious transactions are promptly scrutinized and reversed if deemed necessary under Indian law.

13. Ownership and Intellectual Property Rights

Ownership of software transfers to the client upon full payment of dues as per project terms. Creyotech retains no additional rights unless explicitly agreed.

14. Liability and Indemnification

Liabilities for software issues or non-performance, as well as indemnification for misuse, are outlined in project-specific agreements.

15. Amendments and Updates to the Policy

This policy is reviewed annually or updated urgently if required. Updates are broadcast exclusively via Creyotech’s website, with no individual notifications.

16. Razorpay-Specific Concerns

Creyotech integrates Razorpay alongside other gateways and absorbs its transaction fees. Refunds, disputes, and chargebacks are managed as per Razorpay’s terms and conditions.

17. Force Majeure

Delays due to unforeseen events (e.g., natural disasters, technical issues) are handled through mutual agreement on achievable timelines or as per predefined project terms.

18. Feedback and Continuous Improvement

Feedback is primarily collected through email post-delivery. Creyotech values this input to refine its processes and enhance client satisfaction.

This policy aims to ensure seamless project delivery, maintain transparency, and build trust between Creyotech and its clients. For questions, please contact creyotechofficial@gmail.com.